Frequently asked

Hockey and basketball teams: the coaches, managers, players and parents of a single team. Each team gets its own private portal plus a public site at your own web address.

Absolutely. Set your accent colour, upload your logo and a hero image, and both your public site and your team portal match your brand.

Yes. TeamDock is built for hockey and basketball, and your sport shapes the whole experience: basketball teams get basketball positions, stat categories and terminology throughout, from the roster to the Film Room. You pick your sport when you create the team.

Free for 14 days, then one flat price per team on the Annual Team Plan (best value) or Monthly Flex, taxes included. Both plans include the same features; one price covers your whole roster. No credit card is needed to start your trial. You only add a payment method when the trial ends and you decide to keep going, so you're never charged unless you choose to subscribe.

No. The single team subscription covers everyone you invite. Players and parents join free with an invite or your team's join code.

As many as you need. There's no limit. One team subscription covers your entire roster: every player, parent, and coach or manager you invite. There are no per-seat fees, so adding people never changes your price.

Invite members by email or share your team's join code; new requests wait in a queue for staff approval. Members can sign in with email, Google, Apple or Facebook, and can link more than one method to the same account under Your Account, so signing in a different way never creates a second account.

Yes. The head coach can give any staff member full admin access from that person's page under Members, which is useful for handing setup to a team manager or an assistant coach. They get the same access to Settings, Customize Your Dock, billing and member management, while keeping their own title. It works in reverse too: if a manager creates the team first, they can invite the head coach, hand over the Head Coach title, and step back. TeamDock always keeps at least one admin, so a team can't lock itself out of its own settings.

Yes. Roster, schedule, video notes and feedback are login-gated and private by default. Privacy is enforced in the database, not just hidden in the UI. A player and their parent see the same player-facing content, and nothing about your players goes public unless you turn it on.

TeamDock organizes Film Room notes around video you host on YouTube or Vimeo. Full game files aren't uploaded to TeamDock. Storage isn't unlimited either: it's fair-use for team photos, files and season media, which keeps TeamDock fast and affordable. Additional storage may be available if needed.

Add any video link, or connect your team's YouTube playlist to import games automatically. Coaches tag clips and attach notes to specific players; each family sees only the notes meant for them.

Yes. Paste the link and TeamDock makes a Film Room entry for it. YouTube and Vimeo play inside the app; LiveBarn, Google Drive, Veo and the rest open in a new tab, because those services don't allow playback on another site. Everything else works the same: tag clips, assign them to players, add your notes, and set who sees what. On LiveBarn you can also share a single play and paste that link onto the clip, so it opens right at the moment, which pairs well with tagging plays on your phone at the rink. We only ever link to your footage, never copy it, so nobody's terms of service get bent.

Everything you'd expect from a modern messaging app, inside your team's private space: reactions, quoted replies, editing, pinned messages, @mentions that get through a mute, GIFs, photos, and search across every chat. Every game, practice and tournament has its own chat that carries the event details with it, so carpools and post-game photos have a home. Anyone can see who is in a chat, staff can add or remove people from topic chats, and read receipts show who has seen a message.

Yes. Turn on Attendance in Customize Your Dock and every game and practice can track availability. By default everyone is counted as going, so only the players who can't make it need to respond, with a quick reason for the coach. Prefer active RSVPs from everyone? Switch to ask-everyone mode and TeamDock can automatically remind anyone who hasn't replied. Coaches see going, maybe and out at a glance for each event.

Yes. Stream your games to your team's YouTube channel from any camera or streaming app (an AI sports camera like xBotGo, a phone on a tripod, or a full setup) and connect that channel to TeamDock in Settings. TeamDock spots the broadcast automatically: a LIVE banner appears on the team dashboard, everyone gets a notification, and if you choose, the stream shows on your public team page so family and friends without accounts can watch. When the stream ends, the same video becomes your game film in the Film Room, ready for timestamped coach notes. One thing to know: automatic detection only sees broadcasts set to Public on YouTube, because we watch your channel the way any viewer would. If you would rather stream Unlisted, paste the watch link onto that game in your schedule and everyone gets a Watch live button instead.

That means YouTube is blocking that video from being embedded, which is common on new team channels and is a one-time YouTube setting, not a TeamDock issue. To fix it permanently, open YouTube Studio, go to Settings, then Channel, then Feature eligibility, expand Advanced features, and verify your identity to unlock "Embed live streams" (it takes about 24 hours). After that your streams play inside TeamDock automatically. Need it working immediately for a stream already running? Open that video in YouTube Studio, click Edit, turn on "Allow embedding," and refresh in TeamDock. Either way, the "Watch on YouTube" button always works as a backup, so no one misses the game.

Yes. Tap the photo button in any chat, pick an image, add an optional caption, and send. GIFs work the same way from the GIF button. Photos stay inside your team's private storage and follow the same channel privacy as messages: a photo shared in the Coaches channel is only ever visible to staff. Anyone can report a message or photo to team staff, and staff can remove anything.

Yes. Every team gets its own public page at your-team.teamdock.ca, with news, photos, sponsors and a “Support us” link. You can also publish your schedule and roster if you like, both are off by default, so you decide what's shared.

Yes. They get an in-app alert, a push notification on their phone with the TeamDock app, and an email, either right away or in their daily roundup, depending on what they chose under Notifications. The unread count shows on the app icon too.

Yes. Open Notifications in TeamDock and pick a preset: As it happens, Daily roundup, Weekly roundup, or Essentials only. Underneath, each kind of update (schedule changes, team news, polls and RSVPs, coach feedback and video) has its own push and email setting, and email can arrive right away, wait for your roundup, or stay off. The roundup is one email at 7 am with everything you chose to catch up on. A game moving always comes right away; routine league updates follow your setting. Every team email has a Manage email preferences link at the bottom.

Yes. TeamDock is on the App Store and Google Play: free native apps for iPhone and Android with push notifications for chat, news, feedback and schedule changes, plus Face ID / fingerprint quick sign-in. Free for every member of a subscribed team. TeamDock also works as a web app in any browser.